Huggins Hospital

Central Scheduling Coordinator

4 weeks ago
Job ID
2017-2318
# Positions
1
New Hampshire

Overview

Under the immediate supervision of the Director of Patient Access, is responsible for ensuring a positive patient experience while providing a centric scheduling/registration approach for all scheduled services provided at Huggins Hospital. Treat patients in a respectful, confidential and family-friendly manner.

Qualifications

Education: Graduate of approved Medical Assistant Program Practice preferred.

Experience: One to two years of experience in the medical field unless successful completion of an accredited Medical Assisting Program.

Responsibilities

Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital services

  • Entering the appropriate diagnostic testing order, demographics and insurance information into the hospital system to facilitate patient care and hospital billing procedures
  • Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible
  • Ensures all fiscal procedures are followed in a consistent manner

Obtains orders from Huggins Hospital physicians and outside facilities for any service requested to be performed at Huggins Hospital

  • Identifies and obtains all pre-certifications required by managed care payers on scheduled ancillary services
  • Proves Medical Necessity through the patient’s insurance company
  • Schedules patient in EWS per department requirements

Ensuring all aspects of the patient’s financial obligations are secured

  • Performs insurance eligibility on all insurances and provides patients with an estimate of out of pocket responsibility for the patient prior to the completion of the scheduled services
  • Facilitates Financial Assistance as needed per patient
  • Calls each patient to verbally verify all demographic and insurance information for all patients

Ensures excellent patient service at all times

  • Provides patient with all necessary information related to the scheduled service
  • Greets patients in a professional, friendly manner
  • Accepts and returns patient calls using appropriate telephone etiquette
  • Ensure the patient’s confidentiality is always maintained
  • Complete and process pre-certifications or pre-approvals as necessary according to the patient’s insurance
  • Answer the telephone, filing and record retrieval as needed
  • Provide the patient with accepted educational materials related to the exam/appointment
  • Utilizes the Greenway EMR to appropriately document within the patient chart for provider correspondence related to the services provided in orders’ tracking
  • Uses the EWS system as intended to indicate patient no-shows, cancellations or completed appointments
  • Appropriately communicates with providers and office, any questions or concerns related to their patient’s service
  • Answers telephone promptly and politely while identifying the department and person speaking. Take accurate and concise messages and direct calls to the appropriate staff as needed
  • Confirms all appointments is timely manner
  • Maintains all office machinery, placing service calls when necessary
  • Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans
  • Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter

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