Huggins Hospital

  • Financial Assistance Counselor

    Posted Date 2 weeks ago(5/10/2018 9:30 AM)
    Job ID
    # Positions
    Location: State/Province Full Name
    New Hampshire
  • Overview

    Under the immediate supervision of the Director of Patient Business Services, is responsible for assisting uninsured patients and their families in meeting financial obligations for care. Responsible for determining potential sources of funding, including but not limited to Medicaid, Medicare SSI, and all other Federal, State, hospital-based, grants and local programs, auto, and other third party liability payers.


    Education: High School Diploma or equivalent required.

    Experience: Five years healthcare experience, two or more years in a customer service role in a healthcare setting preferred.


    Assisting patients with their financial responsibilities

    • Ability to assist patients with a superior level of customer service with incoming inquiries regarding account balance origination, payment plans and resolution.
    • Obtains payment in full or secures adequate payment arrangements/eligibility and benefit information for both inpatient and outpatient accounts.
    • Advises patients and/or family members of their financial obligation via all modes of communication, including face to face while in the facility.
    • In conjunction with Path, advises patients on expenses associated with admissions, discusses third-party coverage with patient and arranges disposition of out of pocket balances due.
    • Informs in-patients of financial obligations, preferably prior to discharge.

    Financial Assistance Counseling

    • Identifies hospital, public and/or private financial assistance programs for patients unable to meet their financial obligations.
    • Works with social service agencies, clinical staff, physician practices, and/or other agencies to assist patients/families in completing assistance program applications for determining eligibility and coverage.
    • Reviews and processes all Financial Assistance applications with notification to patient.
    • Demonstrates sensitivity and compassion to all individuals seeking assistance regardless of disability, age, gender, culture, race, ethnic background, religion, sexual orientation, or financial standing, and can effectively communicate with individuals of diverse backgrounds.
    • Refers individuals to other assistance resources as needed in order to best meet their needs.

    Liaison for patient issues with other departments

    • To serve as the patient service call center for incoming patient telephone calls, taking ownership of all calls and patient inquiries and resolving them in a timely manner.
    • To act as liaison to patients and staff as needed.
    • Review daily tasks from outsourcing company and take action as appropriate to ensure timely resolution of patient issues.
    • Ability to research EOB’s, patient accounts, print statements, or prepare ad-hoc documentation to assist patients in balance collection challenges as needed.
    • Assist with coordination between patient, billing staff, physician practice staff, and registration staff as needed internally, guarantor or payers externally.
    • Work with other departments in identifying patients eligible for Financial Assistance and other programs to assist the patient.

    Other financial assistance duties

    • Creation and monitoring of patient Payment Plans in compliance with pre-defined parameters outlined in Huggins Hospital patient financial policies.
    • Responsible for receiving and processing all over-the-counter and telephone payments made in the Financial Assistance office on a daily basis. Balances cash box daily.
    • Notation of all patient communication both verbal and written as it pertains to account inquiries in both Greenway and CPSI.
    • Coordination, enrollment, and preparation of billing for the BCCP program.
    • Ability to initiate and follow through with patient refund requests and adjustment requests based on Huggins Hospital policy.


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