Huggins Hospital

  • Central Scheduling Coordinator

    Posted Date 7 days ago(5/18/2018 10:01 AM)
    Job ID
    # Positions
    Location: State/Province Full Name
    New Hampshire
  • Overview

    Under the immediate supervision of the Director of Patient Access, is responsible for ensuring a positive patient experience while providing a centric scheduling/registration approach for all scheduled services provided at Huggins Hospital. Treat patients in a respectful, confidential and family-friendly manner.


    This is a per diem position.


    Education: Graduate of approved Medical Assistant Program Practice preferred.

    Experience: One to two years of experience in the medical field unless successful completion of an accredited Medical Assisting Program.


    Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital services

    • Entering the appropriate diagnostic testing order, demographics and insurance information into the hospital system to facilitate patient care and hospital billing procedures
    • Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible
    • Ensures all fiscal procedures are followed in a consistent manner

    Obtains orders from Huggins Hospital physicians and outside facilities for any service requested to be performed at Huggins Hospital

    • Identifies and obtains all pre-certifications required by managed care payers on scheduled ancillary services
    • Proves Medical Necessity through the patient’s insurance company
    • Schedules patient in EWS per department requirements

    Ensuring all aspects of the patient’s financial obligations are secured

    • Performs insurance eligibility on all insurances and provides patients with an estimate of out of pocket responsibility for the patient prior to the completion of the scheduled services
    • Facilitates Financial Assistance as needed per patient
    • Calls each patient to verbally verify all demographic and insurance information for all patients

    Ensures excellent patient service at all times

    • Provides patient with all necessary information related to the scheduled service
    • Greets patients in a professional, friendly manner
    • Accepts and returns patient calls using appropriate telephone etiquette
    • Ensure the patient’s confidentiality is always maintained
    • Complete and process pre-certifications or pre-approvals as necessary according to the patient’s insurance
    • Answer the telephone, filing and record retrieval as needed
    • Provide the patient with accepted educational materials related to the exam/appointment
    • Utilizes the Greenway EMR to appropriately document within the patient chart for provider correspondence related to the services provided in orders’ tracking
    • Uses the EWS system as intended to indicate patient no-shows, cancellations or completed appointments
    • Appropriately communicates with providers and office, any questions or concerns related to their patient’s service
    • Answers telephone promptly and politely while identifying the department and person speaking. Take accurate and concise messages and direct calls to the appropriate staff as needed
    • Confirms all appointments is timely manner
    • Maintains all office machinery, placing service calls when necessary
    • Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans
    • Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter


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