Huggins Hospital

  • Desktop Technician I

    Posted Date 6 days ago(6/14/2018 9:21 AM)
    Job ID
    2018-2481
    # Positions
    1
    Location: State/Province Full Name
    New Hampshire
  • Overview

    Under the immediate supervision of the Senior Director of IT, is responsible for providing technical assistance to computer system users and proactively managing the life cycle of the computing assets they use.

    Qualifications

    Education: Completion of two years of college or equivalent in related field with computer training

    Experience: Minimum one year experience, preferably in health care

    Responsibilities

    Deploy and Support IT computing assets

    • Answer technical questions via telephone or email to resolve break fix issues
    • Deploy devices timely and with accuracy
    • Manage the encryption of the devices as needed
    • Round at customer sites to proactively identify issues
    • Research trends and end-of-life timelines for existing standards

    Manage the Lifecycle process of assets

    • Identify and maintain spare inventory
    • Manage and reconcile the asset inventory
    • Ensure that downstream systems (Active Directory, Anti Virus, ex) have proper inventory controls
    • Support the Data Destruction and Sanitization processes

    Effective Communication

    • Timely and relevant task entries and updates, inclusive of resolutions
    • Work with internal and external customers
    • Escalate issues or delays to supervisor as needed
    • Stay abreast of Organizational and Departmental communications
    • Demonstrates tact and customer service in all interactions. This includes effective listening techniques, building consensus and handling alternate points of view.  Service is provided to customers and co-workers.

    Support Security Needs

    • Manage Encryption Issues
    • Perform security audits as directed
    • Provide timely and accurate incident response procedures
    • Participate in Security Meetings as needed

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