Huggins Hospital

  • Central Scheduling Coordinator II

    Posted Date 2 weeks ago(8/6/2018 12:22 PM)
    Job ID
    # Positions
    Location: State/Province Full Name
    New Hampshire
  • Overview

    Under the immediate supervision of the Director of Patient Access, is responsible for ensuring a positive patient experience while providing a centric scheduling/registration approach for all scheduled appointments provided at Huggins Hospital Physician Practices. Treat patients in a respectful, confidential and family-friendly manner.


    Education: Graduate of approved Medical Assistant Program, or successful completion of an LNA or EMT course

    Experience: One to two years of experience in the medical field unless successful completion of an accredited Medical Assisting Program, LNA course, or EMT course.

    Licensure: Medical Assistant, LNA, or EMT required


    Responsible for scheduling, interviewing and pre-registering all patients utilizing Huggins Hospital Provider Services.

    • Answers all calls relating to scheduling an appointment within a Huggins Hospital Practice. Entering the appropriate demographic and insurance information into the Greenway and Evident computer system to facilitate patient care and practice billing procedures.
    • Ensures the patients flow through the scheduling and registration systems as quickly and efficiently as possible.
    • Verifies eligibility for all insurances and completes the coordination of benefits according to the response.
    • Complete MSP for all Medicare patients and will document all necessary components within the patient chart.
    • Ensures all fiscal procedures are followed in a consistent manner by collecting co-payments when necessary and performing simple banking.

    Obtains necessary information related to the request for an appointment with Huggins Hospital providers.

    • Identifies and obtains all referrals required by managed care payers for requested appointment.
    • Identifies the need for pre-loading necessary information and demonstrates understanding of the proper workflow for preloading the medical record.
    • Schedules patient in Greenway according to the patient’s needs at time of call.

    Ensuring all aspects of the patient’s financial obligations are secured.

    • Performs insurance eligibility on all insurances and provides patients with co-payment amounts prior to the appointment.
    • Facilitates Financial Assistance as needed per patient.
    • Calls each patient to verbally verify all demographic and insurance information for all patients.

    Ensures excellent patient service at all times.

    • Provides patient with all necessary information related to the scheduled appointment.
    • Greets patients in a professional, friendly manner.
    • Accepts and returns patient calls using appropriate telephone etiquette.
    • Ensure the patient’s confidentiality is always maintained.
    • Complete and process referrals as necessary according to the patient’s insurance.
    • Answer the telephone, filing, pre-loading, chart preparation and record retrieval as needed.
    • Provide the patient with accepted educational materials related to the exam/appointment.
    • Utilizes the Greenway EMR to appropriately document within the patient chart for provider correspondence related to the appointment and/or needs of the patient.
    • Appropriately communicates with providers and office, any questions or concerns related to the patient’s service.
    • Answers telephone promptly and politely while identifying the department and person speaking. Take accurate and concise messages and direct calls to the appropriate staff as needed.
    • Confirms all appointments is timely manner.
    • Maintains all office machinery, placing service calls when necessary.
    • Able to answer basic billing inquiries and directs patient to the appropriate staff to address problems and establish payment plans.
    • Maintains a clean/safe office environment. Keeps office neat, clean, organized and free of clutter.


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