Huggins Hospital

  • Patient Service Coordinator

    Posted Date 1 month ago(1 month ago)
    Job ID
    # Positions
    Location: State/Province Full Name
    New Hampshire
  • Overview

    Under the general supervision of the Practice Manager, is responsible for representing the office in a professional, friendly, receptive, and respectful manner, while facilitating the patient’s care through all business office functions.


    This is a full-time position at Wolfeboro Family Medicine.


    Education: High school diploma. Secretarial training to include typing, word processing and computer skills preferred.

    Experience: Two years in the medical office is preferred.  Knowledge of medical terminology and excellent interpersonal communication and computer skills. Must be detail-oriented and have the ability to multitask and shift functions within the office.


    Patient Access

    • Able to assess patient needs when appointments are requested understanding the nature and length of the various appointment types to effectively and efficiently schedule patients.
    • Assists in scheduling tests, treatments, and appointments in other facilities at the direction of the provider.
    • Confirms appointments with patients in a timely manner.
    • Acknowledges appointments daily to ensure accurate recording of the patient visit.

    Financial and Billing Functions

    • Simple Banking- collects money for services rendered and provides receipts.
    • Able to answer basic billing inquiries and directs patients to the appropriate staff to address problems or establish payment plans.

    Office Support

    • Ensures all patients and visitors are accounted for in the care of an emergency.
    • Ensures all provider dictation or letters are copies, distributed, and filed in a timely manner.
    • Maintains forms such as release of information, workman’s compensation, return to work for easy access. Assist the patient to complete these as needed.
    • Manages outgoing and incoming mail.
    • Maintains office machinery, placing services calls as needed.
    • Maintains a clean/safe office environment particularly the patient common areas. Keeps the office neat, clean, organized, and free from clutter.

    Record Coordination Functions

    • Establishes and maintains patient medical records folders with appropriate documentation.
    • Prepares records for the appointments, including preparation of the encounter/billing forms, ensuring the record has a new progress note available for entries and copies of most recent tests have been obtained and are available for the provider.
    • Processes medical record requests as necessary in a timely manner.
    • Ensures access to medical records is restricted only to those employees with authorized access.
    • Accurately utilizes the Electronic Health Records per the Best Practice Workflows:
    1. Utilizes the system to accurately search/create a patient vs. a person, preventing duplication of patient accounts.
    2. Verifies/updates patient registration including accurate demographics and health insurance at each visit.
    3. Completes daily work list (orders tracking, tasking, document import) providing timely care and response to the patients.
    4. Compliance in all regulatory item collection.


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